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 Man Gets Appology for Good Journey | | By: DirkSteele | Published: 09/10/1999 | | |  |
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London, England (Reuters): British train passenger Stevan Walton got a surprise
when he wrote to a railway company expressing appreciation for
a good journey -- it sent him two letters of apology.
British entrepreneur Richard Branson's Virgin Trains VA.CN
offered an apology and a refund in the first letter.
The second apologized that his "complaint" had not been
dealt with quickly enough.
"This was an administrative mistake," Virgin was quoted as
saying by the Daily Telegraph newspaper Tuesday.
"The letters were obviously a completely inappropriate
response. They were sent out by a temp hired from an agency
when the customer relations department was extra busy."
Walton said: "It did make me laugh."
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