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Problems Accessing Goofball?

By: robnoxiousPublished: 10/26/2006
 
Save article to file cabinet Send to a Friend Print this out

This isn't a rant, but it is the best way of getting this information out to the masses.

We have been getting scattered reports from Goofballers telling us they have not been able to access the site.

We are fairly sure this is a routing problem in between some people's ISP's and our hosting center, which is in Freemont, CA. We need to gather information in order to go to our hosting company and ask them to work on a resolution.

In order for us to troubleshoot this problem effectively we need to know a few things.

  1. The Day, Date, and Time of the problem
  2. Where you are located
  3. Your ISP and if you are DialUp or Broadband
  4. The 'Ping' information
  5. The 'Trace Route' information

#1 should be easy enough.

For those who do not know how 'Ping Goofball' or are familiar with 'Trace Route' here are instructions.

Go to this website: http://network-tools.com/

From here, replace your IP Address with "goofball.com" (without the quote marks) and select "ping" and then hit enter. Please do the same for "trace".

Trace Results

Ping Results

Please email these results to rob@goofball.com with the subject Goofball Results

Once we get these results we can better troubleshoot this problem.

Thanks, Team Goofball!

Why not join the rest of us on the inside and get all of Goofball.com?

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    ARTICLE FORUM LIST  

    You must register to participate in this discussion.
    problem solved (0 replies)
    started by jskills
    (11.03.2006 3:28:18 PM EST)

    We ended up getting our hosting company to put our domain on a new DNS (name server). All seems well now. Please let us know if not ...


    JSkills
    Goofball Staff

    Wonderful! (0 replies)  
    started by luvly1
    (10.27.2006 0:28:43 AM EST)

    I sure hope that this helps to spread the news & take care of things well.

    This is terrific Rob.

    Thank you.

    Goofball.com is not responsible for any content which individual users post. Goofball.com reserves the right to delete any content which it deems objectionable or in violation of any law or regulation.


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